On Sunday morning we awoke to find some new visitors to our garden – what a lovely sight!
Of course the children were delighted to think that the ducks could become our new pets and quickly ran to the bread bin to throw out some stale bread!
We aptly named them George and Mildred, even though the children had no idea of the 70’s sitcom!
Well to our surprise the ducks returned again at lunch – perfectly timed at midday as I was preparing the Sunday Roast, yet again the bread was thrown on the garden by the children for the ducks to devour!
This happened again on Monday, Tuesday and a pattern was emerging that our family of 4 mouths was extending to 6!
Today I was greeted by a third duck – another drake. The two males protectively sat back and watched Mildred munch her way through yet another round of bread! Obviously, the ducks had spread the word about the excellent service our family offer!
So why is this relevant – well it has reminded me of the basic principles of customer service, to whichever target market you are aiming for.
So here are my top 3 tips for ensuring excellent customer service:
1. Treat every potential customer the same
2. Deliver and exceed customer expectations
3. Listen to your customer and offer a product that suits the needs of the customers
In summary, excellent service brings along repeat business and referrals in this instance, our growing number of visiting ducks!
Not that we have ever had ducks for customers, but like people, George, Mildred and Co expect a friendly welcome, a reliable service, timely delivery of their goods and a product that meets their needs – everything we aim to offer here at Putterfingers!
Now I am going to sign off before you think I have gone quackers!
